Refund & Cancellation Policy

Every Procardcrafters order is custom-printed to your specifications. Because each item is made to order and cannot be resold, our cancellation and refund terms differ from those of off-the-shelf retail products. This policy explains when an order can be cancelled, when a refund or reprint applies, and how to raise a quality claim. It works alongside our Terms of Service.

1. Cancellation Window

• Before production begins. If your order has not yet entered production, you may request a cancellation for a full refund.
• After production begins. Once your file passes review and production starts, the order generally cannot be cancelled, because materials and press time have already been committed. Partial refunds are not available for orders in production.
• Production typically begins shortly after payment is received and your file passes review, so please request any cancellation as early as possible.

2. Custom-Print Items Are Non-Refundable

Custom-printed products are made specifically for you and cannot be returned for a refund simply because you changed your mind, ordered the wrong quantity, or supplied an incorrect design file. We encourage you to review your configuration, proof, and uploaded file carefully before paying. Responsibility for file quality and content rests with the customer, as described in our Terms of Service.

3. Quality Defects & Reprints

We stand behind our print quality. If your order arrives with a manufacturing defect — such as a printing error on our part, a material flaw, or damage in transit — we will reprint or refund the affected items at no additional cost to you. Eligible issues include:

• Printing that does not match the approved proof or file we produced from.
• Defects in materials, cutting, folding, or finishing performed by our facility.
• Items that arrive physically damaged due to handling or shipping.

Issues caused by customer-supplied files (low resolution, incorrect color mode, missing bleed, typos, or wrong content) are not eligible, as final file responsibility lies with the customer.

4. How to Submit a Claim

• Contact us within 14 days of delivery through our contact form.
• Include your order number and a clear description of the issue.
• Attach photos of the affected items (and the shipping box, if the damage occurred in transit) so our team can assess the claim quickly.
• We may ask you to return or dispose of defective items as part of resolving the claim.

5. How Refunds Are Issued

Approved refunds are returned to your original payment method. Once a refund is processed, it may take several business days for your bank or payment provider to post the credit. Shipping charges and import duties or taxes paid to carriers or customs authorities are generally non-refundable, except where the entire order is cancelled before production or where required by law. See our International Shipping, Customs & Duties page for details on duties and taxes.

6. Questions

If you have any questions about a cancellation, refund, or quality claim, please reach out through our contact form and our team will be happy to help.